full time

Supply Chain Administrator full time

Reports to:
Supply Chain Manager

The Supply Chain Administrator role is key to ensuring customer requirements are met on time and in full. The role includes customer service (taking the order) to exporting the order to the customer or importing for our deliveries / supply chain. This includes facilitating customer and supplier partnerships to enhance the reputation of a market leading organisation.

Main Areas of Responsibility

  • Health and Safety awareness ensuring a zero accident mentality following all legal and company procedures.
  • Receive orders from customers and process
  • Respond to customers with pricing details, delivery dates, confirmation of their orders and schedules
  • Work with finance on account receivables, ensuring customers meet payment terms
  • Manage customers complaints, investigating and resolving issues
  • Provide assistance with sales reporting and production scheduling, ensuring good dialogue is maintained
  • Manage the process for international shipments in and out of the UK
  • Co-ordinate the required documentation in order to process all export and import shipments in an accurate and timely manner
  • Completion and monitor of export and import declarations / paperwork for handling agents and customs
  • Communication with shippers, customs, border controls, customers, suppliers and internal department
  • Provide information to HMRC as required
  • Maintain files and keep up to date on commodity codes and certifications required for different countries
  • Calculate duties, tariffs, price conversions, weight and volume of goods exported to and from foreign destinations as required
  • Provide warehouse with the loading documents on time with order
  • Maintain reports and clearance document
  • Resolve or escalate any issues as they arise in a prompt manner to ensure shipments meet the customers delivery date expectations
  • Review invoices to ensure accuracy

Key Performance Indicators

  • Number of Health and Safety related Accidents and Incidents/audits non compliance
  • Up to date knowledge of local laws and customs regulations
  • Customers deliveries on time and in full
  • Accounts receivables KPI
  • Customs requirements on time
  • Contribution of ideas and feedback in order to improve ways of working

Knowledge, Skills & Experience

  • Health and Safety awareness.
  • GCSE grades A-C in English and Maths preferable
  • A levels desirable
  • Previous experience of working within export and import shipping administration is essential
  • Previous experience of working in manufacturing desirable, but not essential
  • Knowledge of customs tariffs and regulations


  • Ability to communicate at all levels including networking with other departments, suppliers and customers
  • Ability to work independently and as part of a team
  • Highly motivated to be held responsible for providing accurate information
  • Manage own workload, priorities and ensure tasks are met within the required timescales
  • Ability to make decisions when taking responsibility for export and import shipments
  • Excellent computer skills including MS Office
  • Problem solving, especially for customers and handling agents / customs ports
  • Flexible, adaptable to change

Unspecified Duties:
This job description reflects the immediate requirements and objectives of the post. It is not an exhaustive list of duties but gives a general indication of the work undertaken which may vary in detail in light of changing demands and priorities.

Development Steps:
Team Leader / Supply Chain Manager


Please email Marina Maytum - HR Manager a copy of your CV and covering letter. Email: m.maytum@wppg.com


04 May 2022